Orderfy support and help
Help, from people who know the trade.
Support is part of every plan. Email us, or use the training guides built into Orderfy for each role.
Support hours
9 am to 5 pm, Monday to Friday
Sydney time, except NSW public holidays
In the app
Training guides
Step-by-step guides for each role, inside Orderfy
How do I get support?
Email support@orderfy.com.au, 9 am to 5 pm, Monday to Friday, Sydney time. Include your business name and, if you can, the order or record you are asking about.
How quickly will you respond?
Within 1 business hour if you cannot trade, 4 business hours for a serious problem, and 1 business day for anything else. The service levels page has the detail.
How do I add or remove a user?
An owner or admin does this in Settings → Users: invite the person by email, choose their role, and they set their own password. Removing a user takes effect straight away.
How do I reset my password or MFA?
Use "Forgot password" on your sign-in page. If you have lost your MFA device, ask an admin in your business or contact support.
How do I connect Xero?
An admin connects Xero in Settings → Integrations and approves the connection in Xero. Invoices, payments and contacts then sync automatically.
How do I import my products and customers?
In Admin → Import, upload a CSV file. Orderfy checks every row and shows you what will change before anything is saved. Cin7 Core can be connected directly.
How do I get a copy of all my data?
Ask in Settings → Your data, or email support. We open a download window within 2 business days, and your admins download every table as CSV files.
Can support staff see my data?
Only in a time-limited, logged support session with a recorded reason. HR records stay hidden unless your settings allow it.
How do I change my plan or add a module?
Contact us at sales@orderfy.com.au. Upgrades and add-ons take effect straight away.
By area
How each part works.
Inventory Management
Know what is on the shelf, where it is, what it cost and which order it is promised to. Orderfy keeps stock right as it is received, moved, picked and delivered.
ReadOrder Management
From the first quote to the paid invoice. Every order carries its deposits, deliveries, back orders and supplier purchase orders, so anyone can see where it is up to.
ReadPurchase Order Management
A customer's order becomes a supplier's order in one step. Then Orderfy follows it: sent, confirmed, received, put away and matched back to the customer who is waiting.
ReadCRM
A CRM that lives beside your quotes and orders, so the pipeline is not a second system to keep up to date.
ReadWarehouse Management (WMS)
Bins and bays, pick lists, shipments, delivery runs and proof of delivery, with a scanner app for the floor and a driver app for the road.
ReadReporting & Analytics
Sales, margin, stock and the pipeline, straight from the system that runs the business, without exporting to a spreadsheet first.
ReadAccounting & Integrations
Xero is built in. Your data comes across from a spreadsheet or from Cin7 Core. And on Max, the API connects Orderfy to everything else.
ReadStill stuck?
Tell us what you were doing and what happened. We will sort it out.